Frequently Asked Questions (FAQ)
Q: What does "Offline Only" mean?
A: Offline Only means you must enable Offline Mode in the Steam client before playing the game. Detailed instructions can be found on the product page.
Q: Steam is asking for a Steam Guard code. What should I do?
A: Instructions for obtaining the Steam Guard verification code are provided on the product page. Follow the steps carefully before attempting to log in.
Q: I receive the error "Too many login attempts. Try again later."
A: This is a Steam security restriction.
Possible solutions:
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Wait 30 minutes before trying again.
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Switch to a different internet connection.
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Use a VPN.
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Restart your modem/router.
Q: The Steam Guard code is not working.
A: Please try the following:
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Enter the provided login credentials.
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Wait until Steam requests the verification code.
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Wait 15–20 seconds and then enter the code.
If the issue persists, contact support with your order number and a description of the problem.
Q: The username or password is not working.
A: Use copy and paste (Ctrl + C / Ctrl + V) to avoid typing errors.
If you still cannot log in, contact support and include your order number.
Q: I purchased a game that requires both Steam and EA accounts, but the game will not launch.
A: This is often caused by issues with the EA App. Try clearing the EA App cache or reinstalling the EA App. If the problem continues, check EA support resources for additional troubleshooting.
Q: I receive the message "Too many computers have accessed this account."
A: This is caused by the game's DRM protection system. Activation may take anywhere from 24 to 72 hours. Please try launching the game periodically until access is granted.
Q: Someone joined my game session or my saves were affected.
A: To prevent this, always enable Offline Mode in Steam before launching the game. Offline Mode disconnects Steam from the internet and ensures your save files remain stored locally on your device.
Q: I cannot find the game in my Steam library.
A: Use the search bar within your Steam library to locate the game.
If it still does not appear, contact support and provide your order number.
Q: How do I update the game or switch accounts?
A: To update the game or change accounts, temporarily switch Steam back to Online Mode. After updating or switching accounts, return to Offline Mode before playing.
Q: The game crashes, won't launch, or shows an error.
A: The issue may be related to your PC configuration, game files, drivers, or Steam itself. Verify that your system meets the game's requirements and search for the specific error online. Most launch issues are unrelated to account access.
Q: How do I contact support?
A: If you experience any issues, please contact the Game Scout support team through the contact methods available on our website. Include your order number and a detailed description of the problem for faster assistance.
