Frequently Asked Questions

You are purchasing digital game access as described on the product page. Depending on the product, you may receive account login details or PlayStation game access. Please read the product description carefully before placing your order.

No. Our products are digital. You do not receive a physical disc or a traditional game activation key unless the product listing specifically states otherwise.

Game Scout focuses on making gaming more affordable. Digital products may have different access methods and conditions, which are explained on their respective product pages.

Requirements depend on the game and platform. Please check the individual product description for the account and login instructions you need to follow.

Some orders require manual processing, so delivery time may vary. Please refer to the product page or contact us if you need an update on your order.

After your order is processed, you will receive the required account details and instructions for accessing your purchased game.

PC game account products may have restrictions, including offline-only gameplay. Check the specific product description before purchasing to confirm whether online play is supported.

Update availability and instructions depend on the game and account access method. Follow the instructions provided with your purchase.

Double-check the credentials and instructions provided with your order. If you still cannot access your game, contact Game Scout support and include your order number.

The setup process depends on the product you purchase. Follow the instructions on the product page and the delivery message provided with your order.

Primary: Where supported and specified in the listing, this setup allows you to play using your own PlayStation profile.

Secondary: This setup may require you to use the supplied account to access the game.

Features and restrictions depend on the particular product. Always check the product description before choosing a version.

Compatibility depends on the title. Check the product name and description to confirm whether the game supports PS4, PS5, or both.

PlayStation Plus requirements depend on the game and the features you want to use. Online multiplayer may require an active subscription.

You can pay using the payment methods available at checkout. Select your preferred available method and complete the payment to place your order.

Delivery time depends on the product and order processing. If your order has not arrived within the expected timeframe, contact our support team with your order number.

Digital products may be subject to restrictions once access details have been delivered. Please review our refund policy before purchasing. If you experience a technical issue, contact us so we can review the problem.

Contact us with your order number and a description of the issue. Our support team will help troubleshoot the problem and review the appropriate solution according to the product's terms.

Follow the instructions supplied with your product and never share your login credentials publicly. Game access and platform restrictions vary by product, so review the listing before purchasing.